Terms of Service
Terms of Service
1. No Contract
Aquarian Pools provides services without a contract. Either party may terminate service at any time, for any reason.
2. Payment and Scheduling
Payments are based on a 4-week month, meaning you are paying for 48 treatments per year. The additional 4 weeks in a 52-week year will be taken as vacation time and for the following national holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving (and the day after), Christmas (and the day after). These vacation days will be scheduled in advance with minimal disruption to the customer.
Service will continue on rainy days unless lightning is in the area. If lightning is present, we will still check and balance pool chemicals, but no cleaning (e.g., pole work, brushing, debris removal) will be performed due to safety concerns.
3. Hurricane Policy
Hurricanes are unpredictable, and service schedules may change during these events. We will do our best to keep you informed, but please expect potential delays. Prior to a hurricane, pools will be treated with additional chemicals; however, no cleaning will occur the day before the storm. After a hurricane, we will prioritize pool services as quickly as possible, but you may not receive full cleaning on your usual service day. Restoring chemical balance to pools after a hurricane can take time, and we appreciate your understanding.
Important: Please remove any large debris or furniture from your pool before we arrive for post-hurricane clean-up. If large debris or furniture is not removed prior to our arrival, an additional $100.00 charge will apply.
Note: This hurricane policy is subject to change, and we will strive to keep customers updated as promptly as possible.
4. Our Responsibilities
• Maintain proper pool chemistry.
• Perform debris removal, brushing, and filter cleaning.
• Notify you if filters or equipment require replacement.
5. Customer Responsibilities
• Maintain proper water levels.
• Ensure access to the pool on scheduled service days.
• Notify us promptly if you require extra cleaning, have construction, or wish to cancel service to ensure your invoice remains accurate.
• Perform any necessary pool upkeep between scheduled visits to maintain optimal pool conditions. Our weekly service provides essential maintenance; however, keeping the pool "resort-ready" requires regular in-between attention from you as the pool owner. This includes skimming debris, emptying the skimmer basket, checking water levels, and addressing any issues that arise between visits.
• Remove any furniture and pool toys from the pool prior to our arrival, as these items can hide debris underneath or around them. Regular removal also helps prevent mold or algae growth on these items.
• Keep your pool deck clean and clear of debris to ensure a safe and clean environment.
• Trim trees and maintain plants around the pool and deck, as leaves and branches can stain pool and deck finishes.
Remember, this is your investment, not ours, and regular maintenance helps protect and preserve it.
》 If a visit is requested outside of regularly scheduled service, a $75.00 service charge will apply.
》 Pay invoices on time. Invoices reflect services already rendered. Late payments will incur a $20.00 late fee.
ENJOY YOUR WELL MAINTAINED POOL!
386-561-9729
